Frequently Asked Questions
Everything you need to know about shopping with 401 Games.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the country. Orders are typically processed within 1-2 business days, with standard delivery taking 3-7 business days depending on your location.
What is your return policy for apparel and accessories?
Items can be returned within 30 days of purchase, provided they are unworn, unwashed, and have the original tags attached. Please note that certain limited-edition releases may be final sale.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and import duties are calculated at checkout based on the destination country.
Are the products authentic and high quality?
Absolutely. We source our inventory directly from authorized distributors and brands to ensure that every piece of fashion we sell is 100% authentic and meets our quality standards.
Can I track my order once it has been placed?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.